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| Shipping
Information |
| Q. |
How are shipping and handling
charges determined? |
| A. |
We calculate our shipping
charges based on the weight, size and destination of your
order. Domestic orders are shipped via UPS Ground unless you
specify otherwise. Orders to Alaska and Hawaii are normally shipped via
Priority Mail, although UPS now provides Ground service to
these states. International orders are shipped via UPS
Wordwide, US Mail or
Freight Forwarder. You can see a list of shipping options for
your order, before you check out, by entering your country and
postal code on the shopping cart page.
The shipping charges for a few
items cannot be calculated online, so please submit your order
and we will contact you with the shipping charge. Your
order will not be shipped until you confirm the order. |
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| Q. |
How long will it take to receive
my order? |
| A. |
Orders received before 3 PM Eastern Standard Time (EST)
will be processed and shipped the same day. Orders received after 3 PM EST or on a
weekend or holiday will be processed and shipped the next business day. We will send
you an email confirming that your order is processed and has been shipped. We will
contact you if we have any questions we need verified before we can send your order.
Domestic orders will receive an
email from UPS with a tracking number and expected delivery
date. UPS Ground usually takes 2-8 days depending on
where your order is going.
International orders will
receive a tracking number from us for their order, if
available. Delivery times range from a few days to a few
weeks, depending on the shipping method you choose. |
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| Worldwide
Shipping |
| Q. |
Do you ship outside the US? |
| A. |
Yes. A list of countries we can
ship to is on our shopping cart page. If your country is not
on that pull-down menu, please contact us and we will
determine if there are any shipping options available for you.
PLEASE NOTE: Due to the incredibly high percentage of
fraudulent orders coming from Nigeria, we no longer accept
orders going to that country. We apologize to all of our
honest customers for any inconvenience. |
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| Q. |
What kind of customs fees will I
be responsible for? |
| A. |
You will be responsible for any
customs or duties associated with your order. We do not have
information about each country's customs and duties fees, so
please contact your local customs office or local Postal
Service for more information. |
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| Payment
Options |
| Q. |
What methods of payment do you
accept? |
| A. |
We accept all major credit cards
(VISA, MasterCard, American Express and Discover) as well as
Government IMPAC cards, money orders and personal checks. If
paying by money order, we will ship your order when your money
order is received. If paying by personal check, we will ship
your order after we receive your check and it has cleared with
our bank. (usually 10-15 business days) |
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| Q. |
What is a Security Code and why
are you asking for one when I pay by credit card? |
| A. |
A Security Code or CVV (Card
Verification Value) is a 3 digit number on the back of your
VISA, MasterCard or Discover card and a 4 digit number on the
front of your American Express card. Click here
for an illustration. Requiring the CVV on your card when
placing an order with us aids in fraud prevention/deterrence. |
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| Order
Status |
| Q. |
How do I know that my order has
been received? |
| A. |
We will send you an email once
your order has been received and processed; within 24 hours of
submitting your order or by the next business day if submitted
on a weekend or holiday. |
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| Q. |
How can I find out the shipping
status of my order? |
| A. |
If an item you ordered is
temporarily out of stock, we will let you know as soon as we
process your order. At that time we will give you an estimated
ship date for the item. If you wish to check the status of a
backorder in the interim, please email us at Orders@BalazsBoxing.com.
If your order has already been
shipped and you would like to track your order, please contact
the shipping company used to deliver your order. Most domestic
orders are shipped via UPS and you can track packages online
at www.ups.com.
Most international orders are shipped by the US Postal Service
and you can track Express Mail packages online at new.usps.com. |
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| Q. |
After I receive my order, who
can I contact if I have any questions? |
| A. |
Please email us at Orders@BalazsBoxing.com
or call us at 888-466-6765 with any questions you have. |
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| Changing
an Order |
| Q. |
Once I've placed an online
order, is there any way to change it? |
| A. |
If you need to change an order,
call us immediately at 888-466-6765 or email us at Orders@BalazsBoxing.com.
If your order has not been shipped yet, we will gladly change
your order, however, once your order has been shipped, you
will have to return or exchange the items you do not want. |
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| Backorders |
| Q. |
If one or more items is
backordered, will my entire order be delayed? |
| A. |
You will have a choice when you
check out whether to hold your order until all items are
available or to send what is available immediately and
backorder the rest. If you choose to have items shipped
immediately, there may be an extra shipping charge for the
backordered items.
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| Q. |
If only a part of my order is
shipped at a time, am I billed for the total? |
| A. |
No, you will only be billed for
what is sent. |
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| Q. |
When I place an order, will I be
notified if an item is out of stock? |
| A. |
Yes, when your order is
processed, if an item is out of stock, we will notify you. At
that time, you can change your order to an item that is in
stock or wait and we will send the backordered item as soon as
we can. |
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| Exchanges
and Returns |
| Q. |
Can I return or exchange items?
What is your policy? |
| A. |
Please see our Return
Policy for more information. |
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| Warranties |
| Q. |
What is the warranty for the
items you sell? |
| A. |
Please see our warranty
statement for more information. |
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| Q. |
Can I fill out my Warranty
Registration card online? |
| A. |
Yes. Go to the Warranty
Registration page. |
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| Sales Tax |
| Q. |
Do I have to pay sales tax? |
| A. |
Only Pennsylvania residents have
to pay 6% sales tax on non-apparel items. |
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| Mailing
Lists |
| Q. |
Do you sell your mailing list to
other companies? |
| A. |
Out of respect for your privacy,
we do not sell our mailing list to anyone. If you are
receiving duplicate catalogs or do not wish to receive any
further mailings, please contact us at 888-466-6765 or email
us at Service@BalazsBoxing.com. |
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Still have a
question? Email us at FAQ@BalazsBoxing.com |
